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Product return and warranty

9. Return and replacement of goods

9.1. Return and replacement of goods is carried out in accordance with the Minister of Economy Act 2001. June 29 by Order no. 217 approved "Rules for Return and Replacement of Goods" and Minister of Economy August 17 by Order no. 258 approved "Rules for the Sale of Goods and Provision of Services when Contracts are Concluded by means of Communications".

9.2. The Buyer may use the return right to return the goods within 14 (fourteen) business days from the date of delivery of the goods to the Seller.

9.3. The returned item must be in the original tidy package, not used, the product must be undamaged by the Buyer, without losing its commercial appearance (undamaged labels, uncoated protective film, unpacked packaging, etc.). The returned item must be of the same type as received by the Buyer. It is necessary to present the purchase document and the guarantee card (if issued) when returning the goods.

9.4. Goods which The Buyer wants to return have to be delivered in person or by courier. The goods will be accepted by our office, which can be found under "Contacts" page. In the case of return of the goods according to Article 9.8. The Buyer shall bear the cost of returning the goods as provided for in paragraph.

9.5. When the goods and / or defective goods are returned, the Seller undertakes to take such goods and replace them with the corresponding suitable goods. If The Seller does not have similar goods, he returns the money paid by the Buyer for the goods.

9.6. If the Buyer fails to provide a purchase-sale document, the Seller is not obliged to accept the goods for return.

9.7. If the Seller proves that the defect of the product was caused by the fact that the Buyer has violated the rules of use or storage of the goods, such goods shall not be changed, the defects shall not be eliminated and the money shall not be returned.

9.8. If the buyer does not like the shape, size, color, pattern or completeness of the purchased item, he is entitled to demand a replacement it with an analogous product within fourteen days from the date of sale of the goods if the seller has not set a longer term. If the seller does not have the goods suitable for replacement, the buyer has the right to the term to return the goods to the seller and to recover the money paid for it.

9.9. The Buyer can use these rules in 9.8. if the item has not been used, it is not damaged and has no loss of commercial appearance. Changing the appearance of the product or its packaging, which was necessary to inspect the product, cannot be considered as a change in the appearance of the product.

9.10. Goods that have been specially prepared, cut, cut, etc. at the request of the buyer may only be changed or returned with the consent of the seller.

9.11. If the item sold does not meet the quality requirements and the seller has not discussed its defects with the buyer, then the buyer has the right to demand the following at the option of the buyer:

9.11.1. that the item, as described in the contract, is replaced by an item of good quality, except where the defects are minor or due to the fault of the buyer;

9.11.2. to reduce the purchase price accordingly;

9.11.3. that the seller would eliminate the defects of the item free of charge within a reasonable period of time or reimburse the buyer for their remedies if the defects can be eliminated;

9.11.4. return the price paid and cancel the contract when the sale of the item of inappropriate quality is a material breach of the contract.

9.12. The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not follow the return procedure set out in these Rules.

CONTACTS
  • Adress: Granito g. 3, Vilnius LT-02241,
  • Tel.: +370 52402890,
  • Fax: +370 52402890,
  • E-Mail: info@atvila.lt

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